Legal Notices, Disclaimers & Terms and Conditions

Welcome to our website. By browsing and using this site, you agree to comply with and be bound by the following terms and conditions of use. These, together with our privacy policy, govern our relationship with you in relation to this website.

The terms “The Antique Floor Company,” “we,” “our,” or “us” refer to the website owner. The term “you” refers to the user or viewer of our website.

Legal Disclaimer

The Antique Floor Company asserts all its intellectual property and database rights in respect of the contents of this website and where relevant to any products or materials included and described therein. The website content is © The Antique Floor Company unless otherwise stated.

Website visitors are authorised to view, copy and print and distribute the contents of the website for personal information and non-commercial purposes only. All other use of the materials, in whole or in part, (including without limitation reproduction, permanent storage, re-distribution and incorporation in other materials, mirroring any material on this website or caching any material for access by third parties) is prohibited without the prior consent of The Antique Floor Company.

Copyright in any software that is or may be made available for download from the website will either belong to The Antique Floor Company or the software supplier. Your use of the software is governed by the terms of any licence agreement that may accompany, or be included with, the software. Do not install or use any software unless you agree to such licensing agreements.

Your use of any part of the website is at your own risk and you assume full responsibility for any resulting loss. The Antique Floor Company does not warrant that the website, its content, or the server(s) that make it available, are error or virus free, free of other harmful components, or that your use of the website will be uninterrupted. The content of the website is provided for information purposes without any warranty, either expressed or implied, of any kind. None of the Directors or employees of The Antique Floor Company or Give the Dog a Bone Ltd, the web-site designer and host, will be liable for any loss or damage, whether direct, indirect or consequential, however arising in connection with the use of, or reliance upon, any materials or information appearing on the website.

In using our website you are consenting to the above terms of use.

Privacy Policy

The Antique Floor Company is committed to protecting the privacy of personal information, which is information that identifies an individual. Personal information will be treated with respect and integrity. The Company will comply with all relevant legislation. Any details that you provide to us, and from which we can identify you, will be held and processed in accordance with UK Data Protection Registration law governing the terms of use of this website. This website privacy policy explains how we will use personal information you provide when you access and interact with this website. If you choose to voluntarily submit information to us, you are consenting to our use of such data in accordance with this privacy policy. From time to time the policy may be amended or changed and an updated version will be posted on our website. You are agreeing now to be bound to any changes.

The information collected through our website may include: any details you send to us for recruitment purposes; any requests for further information about our products and/or services and any comments you submit. By providing us with information you are giving us your express consent to use the information for the purpose it was given and for us to apply our relevant monitoring activities. We collect information relating to the number of visitors to the site in order to assist with analysis, administration, marketing and ongoing website improvements. Any personal information obtained by The Antique Floor Company will be kept by the Company and will not be shared with third parties unless your consent has been given, or unless it is information required by law enforcement agencies. Please note that emails sent to us may be monitored for the purpose of compliance with auditing and maintenance of our email system and to deal with any suspected email abuse. The website may contain links to other organisations; however, The Antique Floor Company will accept neither responsibility nor liability for the content and use of linked websites. Linked websites are not governed by our privacy policy. Furthermore, we make no representations, or warranties, in respect of the accuracy of, or any other aspect relating to, those resources.

Use of the Website

The contents of this website are for your general information and personal use only. They are subject to change without notice.
The Antique Floor Company asserts all intellectual property and database rights to the website and materials, except where otherwise stated. All content is © The Antique Floor Company.
Visitors are authorised to view, copy, print, and distribute content for non-commercial and informational use only. Reproduction, redistribution, permanent storage, or incorporation into other materials is strictly prohibited without prior written consent.
The copyright in any downloadable software belongs to The Antique Floor Company or its suppliers and is governed by associated licensing agreements.
Use of this website is at your own risk. While we strive to keep the content up to date and error-free, we make no warranties of any kind. We do not guarantee that the website or its server is free from viruses or other harmful components. You accept full responsibility for any loss resulting from use.

Product Condition, Description & Suitability

All of our tiles are reclaimed, antique, and/or handmade and some of the tiles will show signs of wear, patina, and age. These characteristics add to the tiles authenticity and appeal but in no way reduce their practical functionality or robustness.
While we always aim to describe items accurately, it is the buyer’s responsibility to ensure suitability for their intended use.
You are welcome to request more details or view items before purchasing, as we cannot accept returns based solely on the wear typical of aged or salvaged goods. When possible, we can send samples of tiles for you to see.
Sizes and thicknesses of tiles are approximate and may vary, especially with handmade tiles where, owing to the period of their production, the moulds were also handmade. This resulted in subtle variances in tile sizes.
We pack to the highest quality standard, with most shipments made in insulated wooden box pallets. We take photographic records of the loading of each order.

Order payment and cancellation

We require payment in full, against the relevant raised invoice, prior to releasing the goods for shipping.
Unpaid orders may be cancelled up to the point of payment by you and without charge.
Should a paid for order be held in storage by The Antique Floor Company, as requested by you and pending release for shipping, then the order is considered firm and no cancellation of the order is available.

Delivery Terms

We will quote for delivery to the address you have communicated, before accepting your order, and outline the general terms of the delivery by the transporter e.g. the size of the vehicle, the use of a tail-lift, the positioning of the pallet kerbside etc.
Delivery is quoted and charged for your order unless otherwise agreed.
Delivery quotes do not include insurance against damage, loss or theft. In many cases we will be able to provide supplementary insurance against total or partial loss of the freight. Where not, and insurance is desired, it is the responsibility of you to obtain the appropriate insurance.
It is rare that a transporter will commit to a specific delivery day but in most instances a transporter will make contact prior to delivering to either notify when he plans to deliver or to coordinate delivery with you.
While we aim to meet quoted delivery times, delays can occur. We are not liable for any financial loss or damage resulting from delivery delays.
Delivery is generally to the nearest kerbside position at the address unless otherwise agreed. This is standard transport industry practice. It does not include unpacking, manual handling, or product placement.
If items cannot be offloaded with standard transport delivery equipment eg a hydraulic tail-lift, manual or electric transpallet, it is the customer’s responsibility to arrange and fund suitable unloading facilities. Adequate health and safety measures are the customer's responsibility.
We accept no responsibility for consequential or indirect losses arising from delivery or use of our products.

Returns & Refunds Policy

We do not offer refunds as standard. However, we are committed to fairness and transparency and will consider each case individually.
If you believe you have received incorrect or misrepresented goods, please contact us within 24 hours of your signed receipt of the goods. You then have 7 days to commence the return of the goods i.e. have booked a transporter or have had the goods collected for their return, inspection and potential refund.
No returns will be accepted after 21 days from the date of initial notification in writing that you wish to return the goods to us. We will confirm in writing the receipt date of the goods you have returned and that we have commenced their inspection.
Any refund offered and agreed will exclude the original and return carriage costs, which remain the liability of the purchaser.
Returned goods must be in the same condition, quality and quantity as delivered. Tiles that have been installed, altered or damaged will not be accepted.
Returns must be adequately insured and packaged.
Proof of return shipping is required.
Refunds, if issued, will be made following inspection and approval of the returned goods. We aim to provide a decision within 5 working days or the receipt of the returned goods.

Retention of Title

Goods remain the property of The Antique Floor Company until paid for in full.

By continuing to use our website, you consent to the above terms and policies.